At JTS Solutions Limited, customer satisfaction is important to us. We are committed to providing quality PPE and industrial safety products. If you are not completely satisfied with your purchase, our Returns & Refund Policy outlines the conditions for returns, exchanges, and refunds.

Returns Eligibility

Products may be returned if:

  • The item received is damaged, defective, or incorrect

  • The return request is made within an acceptable period after delivery

  • The product remains unused and in its original condition and packaging

Non-Returnable Items

Certain products may not qualify for return due to hygiene, safety, or product-specific reasons, especially if the items have been used, altered, or damaged after delivery.

Return Process

Customers should contact JTS Solutions Limited immediately after receiving the product to report any issues. Our team will provide guidance on the return or exchange process.

Refunds

Approved refunds will be processed after inspection and confirmation of the returned item. Refund timelines may vary depending on the payment method used.

Exchanges

Where applicable, customers may request an exchange for the same product or another available item of equal value.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us promptly with relevant details and images where necessary for quick resolution.

Shipping & Return Costs

Return shipping costs may vary depending on the reason for the return. In cases where the error is caused by JTS Solutions Limited, the company may cover the return cost.

Contact Us

For return requests, refund inquiries, or product support, please contact us:

JTS Solutions Limited
Opposite Akyimpim Crown Filling Station
Tarkwa, Western Region of Ghana

Email: jtssolutionslimited@gmail.com
Phone: 020 819 5077 / 024 479 6259 / 024 619 4600